Frequently Asked Questions

The questions and answers below address some common inquiries we receive about purchasing, installing and maintaining an eGranary Digital Library. If you have other questions or would like more information, email sales@widernet.org or give us a call at 919-240-4622.

About the eGranary

• Can I use the External or Personal Edition eGranary with a server?
• Can users download data to their computers for off-campus studying?
• Can we back up the eGranary?
• Can you provide updates to the eGranary?
• Do you have versions of the eGranary in other languages besides English?
• I can purchase a hard drive more cheaply, so can I just download the eGranary onto it?
• Is it easy to install an eGranary?
  • Is there a software or installation disc?
• Is there a limit on how many terminals a server can support?
  • Can the same data be accessed by multiple users simultaneously?
  • Are there other limits on the servers you provide?
  • Do you have a position on giving user-owned PCs access to the server network?
• Is there a warranty? If so, how long?
• Once installed, how is the eGranary accessed? If a resource isn't on the eGranary, will it automatically pull it from the Internet instead?
• What do I need to insure an internal eGranary is compatible with my computer and that it will be installed correctly?
• What does the eGranary hard drive look like?
• What exactly is on the eGranary Digital Library? Can you provide a list of all the contents in the eGranary?
• What operating system or OS does the eGranary run on?
  • Is the eGranary compatible with Macs?
• What type of networking and infrastructure are required with the purchase of a server?

About the Sales Process

• Can I get a discount because when ordering more than one eGranary or because of a limited budget?
• Can I get an estimate before confirming an order?
• Can you assist us in getting a grant for an eGranary and/or computer training?
• Do you accept purchase orders?
• Do you have smaller versions of the eGranary available?
• How fast can you get the eGranary to me?
• What is the purpose of the License Agreement?
  • Do I have to complete a License Agreement?
  • The License Agreement requires semi-annual reports?

About Shipping and Delivery

• Can I get tracking information for the shipment?
• Can you ship it to a US address?
• How fast can you get the eGranary to me?
• How long does it take the eGranary to ship?
• How much does shipping cost? Does it include customs? Who pays these?
• What shipping carrier do you use?
• What size box does the eGranary ship in?